I am a long time customer with this shop and I couldn’t be more disappointed. I had lost my wallet this morning( which I didn’t know was missing) at the movie theature I was at 2 days prior. I didn’t know it was missing until I went to leave for my said nail appointment. I have never cancelled, no showed, or even been late for a single appointment. I have done nothing but promote this local business and been probably one of their oldest and loyal customers. There is a new late fee in place due to people no call no showing, which I 1000% understand. However, with my track record, while having an emergency , I find this quite ridiculous. So if you have an emergency and life happens this isn’t the spot for you. If I no showed, was late, complained and any of those things- give me a late fee. But I have spent THOUSANDS of dollars here over the last 5 years and I wish I would have never wasted a single penny. Had I know this is how I would be treated after years of loyalty to this establishment I wouldn’t have kept going. I used to believe that this was a place of acceptance and love, now I realize it’s only about money and I could be cared less about.